Effective Date: August 25, 2026
1. Introduction
This Privacy Policy explains how bertazzoniservicecenter.support collects, uses, discloses, and protects information when you visit the website, submit a service request, contact us, or otherwise interact with our services.
By using the website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not submit personal information through the website.
2. Information We Collect
We may collect information that you provide directly and information that is generated automatically when you use the website.
2.1 Information You Provide
Depending on how you interact with us, we may collect:
- name;
- phone number;
- email address;
- service address;
- ZIP code;
- preferred appointment information;
- appliance brand;
- appliance type;
- model number;
- error-code information;
- photos or descriptions of the appliance issue;
- service preferences;
- service history;
- billing or payment information where payment is processed;
- the contents of messages or forms you submit.
Please do not submit sensitive personal information that is not necessary for an appliance service request.
2.2 Technical and Usage Information
When you use the website, we or service providers supporting the website may automatically receive technical information such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- referring page;
- pages viewed;
- timestamps;
- approximate location derived from IP address;
- website interaction information;
- cookie or similar technology identifiers where used.
The exact information collected depends on the tools and services that are enabled on the production website.
3. How We Use Information
We may use information to:
- receive and respond to service requests;
- schedule, confirm, reschedule, and manage appointments;
- communicate about a requested appliance repair;
- understand the appliance issue described by the customer;
- prepare technicians for an appointment;
- identify the model or parts relevant to a repair;
- process payments where applicable;
- maintain customer and service records;
- provide customer support;
- operate and maintain the website;
- improve website usability and performance;
- detect fraud, abuse, security incidents, or technical errors;
- measure website use;
- comply with legal and regulatory requirements;
- protect our rights, customers, technicians, and services.
We do not use a service request as permission to publicly disclose a customer's personal information.
4. Cookies and Similar Technologies
The website may use cookies and similar technologies for:
- necessary site functionality;
- security;
- remembering preferences;
- form functionality;
- analytics;
- performance measurement;
- advertising or campaign measurement where such tools are enabled.
You can usually block or delete cookies through your browser settings.
Disabling certain cookies may affect website functionality.
If the production website displays a cookie or privacy-preference control, you may use that control to manage the options it provides.
5. Analytics and Advertising Technologies
The production website may use third-party analytics, advertising, call-tracking, or measurement tools.
When enabled, those providers may receive technical or usage information according to the site's configuration and the provider's own privacy terms.
Do not interpret this section as confirmation that every possible analytics or advertising platform is used.
The website implementation should identify or configure actual tools consistently with the published privacy disclosures.
6. How We Share Information
We may disclose information to third parties when reasonably necessary to operate the website or provide requested services.
This may include:
6.1 Technicians and Service Personnel
Information necessary to perform or coordinate an appointment may be shared with technicians or service personnel involved in the requested service.
6.2 Operational Service Providers
We may use third-party providers for functions such as:
- website hosting;
- form processing;
- scheduling;
- email or SMS communications;
- phone or call management;
- payment processing;
- security;
- analytics;
- website performance;
- parts procurement or operational support.
These providers may process information as necessary to perform the services they provide to us.
6.3 Legal Requirements
We may disclose information when required by applicable law, subpoena, court order, legal process, governmental request, or when reasonably necessary to protect rights, safety, security, or property.
6.4 Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
7. Sale or Sharing of Personal Information
We do not treat customer service-request information as a product for sale to third parties for ordinary marketing purposes.
Some privacy laws define "sale" or "sharing" more broadly than an exchange of information for money.
If the production website uses advertising, analytics, or cross-site technologies that are legally treated as a sale, sharing, or targeted advertising in a particular jurisdiction, eligible users may have the right to opt out.
Where applicable, the website should provide the required privacy choice or opt-out mechanism.
Do not publish a stronger "we never share information" statement if the production site's actual tools transmit data to third-party service providers.
8. Payment Information
If payment is accepted through a third-party payment processor, payment-card information may be processed directly by that provider.
We should not store full payment-card details on the website unless the production payment system is specifically designed and authorized to do so.
The payment provider's own privacy and security terms may apply to payment processing.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may depend on:
- the type of information;
- whether a service was requested or completed;
- recordkeeping requirements;
- warranty or dispute periods;
- fraud-prevention needs;
- legal obligations;
- legitimate business needs.
When information is no longer reasonably required, it may be deleted, anonymized, or retained only as permitted or required by law.
10. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
No website, network, transmission method, or storage system can be guaranteed to be completely secure.
For that reason, we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on where you live, applicable law may provide rights concerning your personal information.
Those rights may include the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of certain personal information;
- obtain information about categories of information collected or disclosed;
- restrict or object to certain processing;
- opt out of certain sale, sharing, or targeted-advertising uses where applicable;
- request data portability where required by law;
- appeal certain privacy decisions where applicable.
Privacy rights vary by jurisdiction and are subject to legal exceptions.
12. How to Make a Privacy Request
To submit a privacy request, contact us at:
Email: [email protected] Phone: (844) 755-5986
For an email request, you may use a subject such as:
Privacy Request
or:
Data Deletion Request
Please include enough information for us to understand and reasonably verify the request.
We may ask for additional verification where necessary to protect personal information from unauthorized requests.
Do not send copies of sensitive identity documents unless specifically requested through an appropriate verification process.
13. Opting Out of Cookies or Tracking
Most web browsers allow you to block, delete, or limit cookies through browser settings.
If the website provides a cookie-consent or privacy-preference interface, use that interface to manage available options.
Where required by applicable law and supported by the production website, applicable browser-based opt-out preference signals should be handled in accordance with the site's privacy configuration.
14. Marketing Communications
Submitting an appliance service request does not automatically authorize unrelated promotional marketing.
If we send optional promotional email or similar marketing communications, you may opt out using the unsubscribe method provided in the message or by contacting us.
Service-related communications concerning an appointment, repair, billing matter, or customer request are not considered optional marketing messages.
15. Consent for Service Requests
When you submit a service-request form, you provide information so that we can respond to the request, contact you, evaluate scheduling, and coordinate the requested service.
This use of information is limited to the purposes described in this Privacy Policy and other lawful purposes connected to operating the service.
If separate consent is legally required for a particular marketing, advertising, SMS, or other optional use, that consent should be collected separately through the appropriate production interface.
16. Children's Privacy
This website is intended for general household service inquiries and is not directed to children under 13.
We do not knowingly collect personal information from children under 13 through a child-directed service.
If we learn that personal information was collected from a child in circumstances where parental consent was legally required, we will take reasonable steps to delete it.
17. External Links
The website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of third-party websites outside our control.
Review the privacy policy of any external site before submitting personal information there.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the effective date at the top of this page should be updated.
Material changes should be reflected in the published policy rather than left only in draft content or theme files.
19. Contact
Questions about this Privacy Policy or our information practices may be directed to:
Email: [email protected] Phone: (844) 755-5986